Who should be tested?

  • Employees working during the pandemic
  • Students and teachers returning to in-person instruction or campus living
  • Travelers with or without symptoms
  • Individuals experiencing COVID-19 related symptoms
  • Anyone living with someone who exhibits symptoms
Just know that your collected information is...

Private and Safe

HIPAA Compliant

Protected with Advanced Data Encryption

Frequently asked Questions

We are here to explain everything you might want to know.
Let us help!

You can be tested at any of the locations listed on our testing locations page and any of our pop-up events. Follow our social media to see where we will be popping up next!

COVID-19 Testing at Big Island Pain Center is by appointment only. We also highly recommend making an appointment for our S&G Labs Hawaii testing location in Kailua Kona. Our other locations gladly take walk-ups.

Registration requires that we collect information about you through our HIPAA compliant form: Once you’ve registered a link to book appointments will be sent to your email address provided at the time of registration.

S&G Labs Hawaii testing locations do not require a provider referral

Samples not covered by insurance (travel, no medical necessity, non-participating insurance carriers) cost $150.00. S&G Labs Hawaii offers Kamaaina and student discounts.

Results are available within 36-72 hours after your sample was collected.

S&G Labs Hawaii does not offer rapid COVID-19 testing.

Results are available within 36-72 hours after your sample was collected.

To protect your private information S&G Labs Hawaii utilizes a HIPAA compliant results portal. Step-by-step instructions can be found here:

No! You should receive a registration email from portal@labnexus within 48 hours of being tested. Once you receive that email, you can enroll in our online portal where you will have access to your results as soon as they are available. To learn how to register for our HIPAA complaint portal view this step-by-step instruction guide:

Result: Detected
Flag: Positive
In the event of a positive result:
  1. Isolate yourself immediately
  2. Monitor your symptoms
  3. Reach out to your healthcare provider

Result: Not Detected Flag: Negative In the event of a negative result:
  1. Continue to wear your mask in public places and practice good hygiene
  2. Avoid touching your eyes, nose, and mouth

Result: Inconclusive Flag: Inconclusive In the event of an inconclusive result:
  1. Continue to self-quarantine
  2. Schedule a new COVID PCR test to confirm your result

Click on the attachments icon and your results will populate in new tab. Please ensure that your pop-up blockers are turned off or the results pdf page will not open. If you clicking the icon does not open a new tab or nothing loads on your new tab that means your pop-up blockers are on and you will need to turn them off in your settings – depending on which internet browser you are using.

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Call: 808.900.7474 |

Our State of the Art COVID-19
Testing Process

Sample Collection
Our dedicated team ensures sterile procedures are used to collect your sample by nasopharyngeal swab or saliva collection
Sample Prep
Using an FDA approved EUA (Emergency Use Authorization), our highly trained and accredited laboratory personnel utilize ThermoFisher Scientific’s Kingfisher™, which automates the extraction and purification process for COVID-19 samples efficiently, reproducibly, and safely.  This increased efficiency and throughout allows our staff to process more samples in a day and expedite our turnaround times to get you the results you need.
Real-time PCR
Human Identification (HID) Real-Time PCR is performed on a series of ThermoFisher Scientific’s QuantStudio™ PCR systems.  The QuantStudio allows for highly sensitive and specific identification of SARS-CoV-2 by using three different coding regions, thus resulting in significantly lowing the propensity for false negative results.
Analysis and Report
Data analysis is then performed using HID Real-Time PCR Analysis Software.  This system ensures sensitive, reliable and robust analysis for data quantification which is imported into our LIMS for reporting purposes.  Our State of Hawaii licensed Scientist’s review each samples imported data for accuracy before releasing the report into the secure HIPAA compliant patient portal.  S&G Labs Hawaii, LLC has maintained 100% COVID-19 Reporting Accuracy for both nasopharyngeal and saliva samples, while continually exceeding expectations for turnaround time, giving you the much needed information to protect ourselves, our families and our community.

Covid Free Hawaii Partners